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Account issues
Use the “Reset Password” feature on the login page. If you are still unable to log in, contact technical support at support@fleetrite.com.
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Edit user information through your profile page.
Dealers approve account requests on an individual level and may request more information from you to register your account. If it’s been more than 24 hours since you selected a store or if you require more assistance, please contact your dealer for support here.
Store access
We are continuously working on expanding our dealer network. You will be able to shop with new dealers as soon as they are made available.
You will be able to see prices once you are logged in and approved by your dealer. If it’s been more than 24 hours since you selected a store or if you require more assistance, please contact your dealer for support here.
If the prices you see don’t seem right or if you have pricing-related questions, please contact your dealer for support here. Note: If your account is pending, you will see your selected store’s cash price.
Ordering information
A core charge is a deposit applied to certain parts that require the return of the used part (“core”). Once the core is returned, the charge may be credited back. Details on eligible products and policies are outlined in the Terms & Conditions.
COD is the default payment when you don’t have a custom payment option set with your dealer. Contact your dealer to add your preferred payment option.
Order changes or cancellations may be possible depending on order status. Contact your dealer as soon as possible to modify or cancel an order.
Delivery method changes are not guaranteed after submission. Contact your dealer immediately to request any changes.
For order-specific questions (status, changes, fulfillment), contact your dealer directly.
Technical support
Do not resubmit immediately to avoid duplicate orders. Check your order history to confirm status. If unsure, contact your dealer with details of the issue.
Please contact your dealer by phone or email if you need to place an order immediately. If you don’t need to order right away, please submit the issue you’re facing through our support channel here.
